Company Maples ESM Technologies Ltd
Website www.maplesesm.com
Website www.maplesesm.com
Eligibility B.Tech/B.E
Experience 0 Years
Location Chennai
Opportunity for B.E freshers to start career with a CMMiL 5 Company!!!
Job Description :
Are you a B.E/B.Tech Freshers??? Here is a opportunity to start your career with a CMMiL 5 company!!!
Currently we are looking for B.E/B.Tech freshers (Without any Back log) for a IT Tech support position for a CMMiL 5 Company.
Essential Skills / Aptitude:
• Good interpersonal and communication skills
• Should have COMPLETED an Engineering graduation.
• Should be willing to gives us a COMMITMENT (agreement) with us for at least 1 year.
• Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
• Strong ethics, loyalty and genuine concern for the needs of others
• Familiarity with hardware/software components and terminology.
• Experience analyzing hardware and software problems and making a diagnosis quickly
• Good interpersonal and communication skills
• Should have COMPLETED an Engineering graduation.
• Should be willing to gives us a COMMITMENT (agreement) with us for at least 1 year.
• Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
• Strong ethics, loyalty and genuine concern for the needs of others
• Familiarity with hardware/software components and terminology.
• Experience analyzing hardware and software problems and making a diagnosis quickly
Job Profile:
• Receive IT related incidents or requests from customers through Voice and non-voice channels.
• Diagnose and attempt basic trouble shooting steps to resolve the problems.
• Escalate to the Level II or Level III wherever required
• Maintain customer service skills by following the agreed KPIs on Incident documentation and Communication.
• Work as part of a team providing coverage 24 hour per day (24/7) basis
• Receive IT related incidents or requests from customers through Voice and non-voice channels.
• Diagnose and attempt basic trouble shooting steps to resolve the problems.
• Escalate to the Level II or Level III wherever required
• Maintain customer service skills by following the agreed KPIs on Incident documentation and Communication.
• Work as part of a team providing coverage 24 hour per day (24/7) basis
Contact Details :
Name: Vijayalakshmi.M-HR
Address:
Maples ESM Technologies Ltd, 284/1A, Old
Mahabalipuram Road Kandanchavadi
CHENNAI, India 600096
Maples ESM Technologies Ltd, 284/1A, Old
Mahabalipuram Road Kandanchavadi
CHENNAI, India 600096
Email : vijayalakshmi.m@maplesesm.com
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